WhatsApp agent · Capability index
Every action the agent handles in a WhatsApp chat — each with a live demo. Send a message however you like; it builds a cart you can review, then places the order once you confirm.
A · How an order works
B · Add without typing
C · Finding products
D · Faster ordering
E · Managing an order
01
Items collect in a cart you review and confirm before placing — so a wrong quantity or out-of-stock line is caught first. It’s how every order works.
“Do you have cooking oil? → 3 boxes → any coffee bean? → 2 → place it”
02
Know exactly what you want? Say it all in one message — same cart underneath, placed straight away.
“Avocado oil ×3 carton, coffee bean ×2 — place order”
03
Record a voice note — it transcribes and adds the items.
“[voice note] “2 coffee beans, 3 avocado oil, place order””
04
Send a photo and it finds the matching items to add.
“[photo of a product] → 5 qty, place order”
05
Even a snapshot of a handwritten order works.
“[photo of a handwritten note] → place order”
06
Sends a one-tap button into the in-app catalogue — already signed in, ready to browse.
“What do you sell? · Send me your catalogue”
07
Find items by code, name, brand — or just what they do.
“I need a cable to connect my laptop to my second monitor”
08
Type in Malay, English or Chinese — it understands them all.
“Saya nak order 10 kotak susu oat · 有燕麦奶吗，要10个”
09
Pull a previous order back into the cart in one message.
“Repeat last Monday’s order.”
10
Reorder, then tweak it — drop a line, change a quantity, add something.
“Repeat last Monday’s order as a new order, but change the mouse to a keyboard and the office chair to 10”
11
Ask where a recent order is and what’s happening with it.
“What’s the status of my last order? · How about the one I ordered last Monday?”
12
Change or cancel a placed order before it ships.
“Change to 2 qty, add 3 keyboards, deliver to Subang · Cancel the order, I changed my mind”
An order can no longer be changed once staff have confirmed it.
13
Place and route orders across branches and addresses at once.
“2 ctn avocado oil to each branch — PJ before Monday, Puchong before Sunday”
14
Answers questions straight from past orders.
“Show me the total avocado oil we bought this month · What are my top 3 items this month?”
15
Returns your statement of account as downloadable PDFs, right in the chat.
“Download last and this month statement”
16
Add a new ship-to, change your default, or list your saved addresses — all from chat.
“List my delivery address · Add new delivery address “KL branch” · Set it as my default”
17
Refuses out-of-stock items and quantities beyond available stock — no overselling.
“Yoga Mat Premium ×20, place order · Gaming mouse, 300 qty, place order”
18
Instead of moving on price, it points you to a cheaper item or a human.
“Too expensive, set the price lower · Can’t you give discount instead?”
19
Beyond its scope, it hands you to a real person — with the order details pre-filled.
“Cancel order ORD0000060 and refund”